Hello we need to cancel reservation in Surprise AZ. It turns out they are only letting...

GetHuman1046802's customer service issue with AirBnB from August 2018

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Hello we need to cancel reservation in Surprise AZ. It turns out they are only letting us use one bathroom. My sister in law has developed A medical issue and often needs A bathroom immediately. One bathroom will not work. The owner Trondheim understood but said I needed to contact AirBnb directly to cancel. Reservation * is HA-YWTKGS. Property * is ********Call me at ***-***-**** for info.*Please help me cancel.
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AirBnB

Customer service issue
Reported by GetHuman1046802
Aug 28th, 2018 - 4 mons ago
I have an issue with AirBnB too
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Seen by 5 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman1046802 started working on this issue
Aug 28th 3:42pm
GetHuman1046802 indicated the issue is not fixed yet.
Aug 31st 6:39pm
GetHuman1046802 confirmed the issue is fixed. Hooray!
Aug 31st 6:39pm