I tried to cancel an airbnb reservation after my flight to Montreal was canceled last w...

GetHuman1044187's customer service issue with AirBnB from August 2018

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The issue in GetHuman1044187's own words
I tried to cancel an airbnb reservation after my flight to Montreal was canceled last weekend. According to the host, I didn't cancel my reservation. I requested a refund since I was not able to stay and gave the host time and communicated this to her but she said I need to contact Airbnb. I have documentation that my flight was canceled and the soonest flight they could get me on was Sunday evening meaning I would have missed the Friday and Saturday night stay.
GetHuman1044187 did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman1044187
Aug 27th, 2018 - 4 mons ago
I have an issue with AirBnB too
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Seen by 1 customer so far
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Timeline
GetHuman1044187 started working on this issue
Aug 27th 10:46pm