booking : HMDPF*YNHZ, HMDBYP*R*E*This guest arrived and would not leave. He just stays...

GetHuman1037079's customer service issue with AirBnB from August 2018

Help with my AirBnB issue
The issue in GetHuman1037079's own words
booking : HMDPF*YNHZ, HMDBYP*R*E*This guest arrived and would not leave. He just stays and wants bargain basement prices not using AirBnB. He insisted AirBnB service fee is free. We insisted AirBnB - meanwhile days he stayed are not paid for. I have sent him many other AirBnB as he says nowhere to stay*He has made the house very very dirty. My father has asked to request $*** for carpet cleaning as the home is now really dirty. I am unable to do this with my host access. My father is ** and is finding it too hard.*I have sent a message to Kevin. Please would you help bu sending a money request for $*** for carpet cleaning or providing me access to do this for my father*Thank you
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AirBnB

Customer service issue
Reported by GetHuman1037079
Aug 26th, 2018 - 4 mons ago
I have an issue with AirBnB too
Fixed
Seen by 6 customers so far
Similar issue to 3410 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman1037079 started working on this issue
Aug 26th 12:30am
GetHuman1037079 indicated the issue is not fixed yet.
Aug 26th 1:41am
GetHuman1037079 indicated the issue is not fixed yet.
Aug 26th 1:41am
GetHuman1037079 indicated the issue is not fixed yet.
Aug 26th 1:41am