I just got two mails from Airbnb requesting money for a travel that was already finishe...

GetHuman1031013's customer service issue with AirBnB from August 2018

2 views
 | 
3389 similar
 | 
0 following
Help with my AirBnB issue
First: share to improve GetHuman1031013's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1031013 to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1031013 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman1031013's own words
I just got two mails from Airbnb requesting money for a travel that was already finished and paid month ago. Seems those payments were created mistakenly.I am not accepting any extra payments. Thank you ! Enclosed those mails I got from Airbnb.*** Airbnb*Hi Maximilian,*We've been unable to charge your VISA xxxxxxxxxxxx**** for your Las Vegas trip. The outstanding balance for Airbnb reservation HMAMHTHQR* is €***.**.*Please resubmit your payment here: https:**www.airbnb.com*payments*pay**********?euid***a***ca-*c**-**b*-***e-b***ebc**d*e&referrer*code***If you think that your card should have worked, please contact the card issuing bank to ask why the charge was unsuccessful. It may be that you've reached the credit limit or that the transaction was blocked by the card issuing bank.*This is a common issue that can usually be fixed very quickly, but your reservation may be canceled if payment is not received promptly. If the reservation is canceled, the cancellation policy will apply.*We appreciate your help in resolving this problem.*Thanks,*The Airbnb Team*Sent with * from Airbnb***A*i*r*b*n*b*,* *I*n*c*.*,* ******* *B*r*a*n*n*a*n* *S*t*,* *S*a*n* *F*r*a*n*c*i*s*c*o*,* *C*A* *************Earn travel credit**Second mail :**Hi Maximilian,*We've been unable to charge your VISA xxxxxxxxxxxx**** for your Las Vegas trip. The outstanding balance for Airbnb reservation HMAMHTHQR* is €***.**.*Please resubmit your payment here: https:**www.airbnb.com*payments*pay**********?euid**b**a***-e***-*a**-decd-*a*ea*d**ca*&referrer*code***If you think that your card should have worked, please contact the card issuing bank to ask why the charge was unsuccessful. It may be that you've reached the credit limit or that the transaction was blocked by the card issuing bank.*This is a common issue that can usually be fixed very quickly, but your reservation may be canceled if payment is not received promptly. If the reservation is canceled, the cancellation policy will apply.*We appreciate your help in resolving this problem.*Thanks,*The Airbnb Team
GetHuman1031013 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman1031013 fixed the problem
We are waiting for GetHuman1031013 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Unable to cancel my patong booking tried to cancel many times but it says try laterLooking to transfer credit from a trip I need to cancel
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman1031013 fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman1031013
Aug 24th, 2018 - 4 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 3389 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1031013 started working on this issue
Aug 24th 12:36pm