Hello, *I made a booking in July for a * night stay in September. Some days after I had...

GetHuman-grkfrk's customer service issue with AirBnB from August 2018

Help with my AirBnB issue
Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-grkfrk's own words
Hello, *I made a booking in July for a * night stay in September. Some days after I had paid, I realized the apartment has no washing machine and I had to cancel. Since the booking was for * nights, the service fee was quite large (approx. ** Euros). Cancellation number HMBEPBQ*RF.*I am a good customer and have * paid bookings coming up soon. Also, since I canceled months in advance, is it possible to be refunded the service fee? Thank you, Sara
GetHuman-grkfrk did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-grkfrk fixed the problem
By being polite and pointing out how long I have been a good customer and how far in advance I canceled and that I booked three following apartments etc...they very kindly reimbursed my ** USD service fee this once time.
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Customer service issue
Reported by GetHuman-grkfrk
Aug 24th, 2018 - 4 mons ago
I have an issue with AirBnB too
GetHuman-grkfrk shared how to fix
Seen by 4 customers so far
Similar issue to 3386 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-grkfrk started working on this issue
Aug 24th 11:07am
GetHuman-grkfrk confirmed the issue is fixed. Hooray!
Aug 24th 11:15am