I’m a host, he made a non refundable booking for * nights in advance. We blocked the da...

GetHuman1006235's customer service issue with AirBnB from August 2018

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The issue in GetHuman1006235's own words
I’m a host, he made a non refundable booking for * nights in advance. We blocked the dates, and made our travel plans to accommodate him. He found an attractive hotel deal for a suite next to our residence building. So he checked in trying to find everything possible including making false accusations about our home to get a refund. We sent photos of our apt conditions since he claims the apt is dirty. We offered him **% discount Because of a loose refrigerator door and a fallen mirror in one of the guest rooms and our in house maid will take up * small room. But we did offer to relocate our maid somewhere else, but he preferred **% refund. He stayed for two nights with * his boy kids screaming always till we received neighbors complaining. He took photos of our maid room full of maids clothes which doesn’t include in the rooms we rented him. Claim the apt is dirty. We have included all photos of our apt in our dialogue with Airbnb support. But not satisfied with the outcome. We hope to resolve this payment problem soon.
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AirBnB

Customer service issue
Reported by GetHuman1006235
Aug 17th, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 3201 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman1006235 started working on this issue
Aug 17th, 2018 11:32pm