I’m a host, he made a non refundable booking for * nights in advance. We blocked the da...

GetHuman1006235's customer service issue with AirBnB from August 2018

3201 similar
0 following
Help with my AirBnB issue
First: share to improve GetHuman1006235's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1006235 to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1006235's own words
I’m a host, he made a non refundable booking for * nights in advance. We blocked the dates, and made our travel plans to accommodate him. He found an attractive hotel deal for a suite next to our residence building. So he checked in trying to find everything possible including making false accusations about our home to get a refund. We sent photos of our apt conditions since he claims the apt is dirty. We offered him **% discount Because of a loose refrigerator door and a fallen mirror in one of the guest rooms and our in house maid will take up * small room. But we did offer to relocate our maid somewhere else, but he preferred **% refund. He stayed for two nights with * his boy kids screaming always till we received neighbors complaining. He took photos of our maid room full of maids clothes which doesn’t include in the rooms we rented him. Claim the apt is dirty. We have included all photos of our apt in our dialogue with Airbnb support. But not satisfied with the outcome. We hope to resolve this payment problem soon.
GetHuman1006235 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman1006235 fixed the problem
We are waiting for GetHuman1006235 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
What Do I Do If I'm Missing My Host Payout on Airbnb?How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1006235 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1006235
Aug 17th, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 3201 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman1006235 started working on this issue
Aug 17th, 2018 11:32pm