My husband and I booked a trip to Naples for a ****-**** stay. We promptly signed and...

GetHuman-sassypup's customer service issue with AirBnB from August 2018

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The issue in GetHuman-sassypup's own words
My husband and I booked a trip to Naples for a ****-**** stay. We promptly signed and returned the contract at ** days from arrival date. Two days later we heard in the news of the Red Tide State of Emergency that has been declared in the immediate area of our stay. In addition to having to stay away from beaches* water, my daughter and I both have respiratory issues, which we've heard can cause issues, even inland. Needless to say, this is a very unusual circumstance and we don't want to chance health issues moving forward with our trip. What is the cancellation policy in a circumstance like this? The owner is telling us Airbnb will charge her if we cancel and we will be responsible for this charge.
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AirBnB

Customer service issue
Reported by GetHuman-sassypup
Aug 16th, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 5 customers so far
Similar issue to 3175 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-sassypup started working on this issue
Aug 16th, 2018 8:58pm
GetHuman-sassypup indicated the issue is not fixed yet.
Aug 18th, 2018 12:37am
GetHuman-sassypup confirmed the issue is fixed. Hooray!
Sep 1st, 2018 10:23am