Hello, my name is Ivana Malinov* and I am interested in accomodation in New York. But I...

GetHuman-malinova's customer service issue with AirBnB from August 2018

3 views
 | 
3117 similar
 | 
0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman-malinova to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
Travel websites will sometimes have discounted fares that rival the best rates made available by the airline; it's worth checking before booking directly with the airline. Each company has its own set of Terms and Conditions, however, so be aware of your options for refund, flight changes, and cancellation penalties.
The issue in GetHuman-malinova's own words
Hello, my name is Ivana Malinov* and I am interested in accomodation in New York. But I am not sure if I could book it , because informations about this accomodation says that there is : $*** REFUNDABLE KEY DEPOSIT IS REQUIRED UPON ARRIVAL. So if I understood it correct, the owner wants from us *** dolars in cash in the beginning of our trip. I am little bit worried if I can trust to this person, because that price *** dolars is not officialy counted in our total price. Who can guarantee to me that if I will get that money back(*** dolars), in the end of our trip ? What in case that owner wants to cheat us and we will never see our money again?*Thank you in advance for you answer,*Ivana Malinov*.
GetHuman-malinova did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-malinova fixed the problem
We are waiting for GetHuman-malinova to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
What Do I Do If I'm Missing My Host Payout on Airbnb?How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-malinova fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-malinova
Aug 15th, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 3 customers so far
Similar issue to 3117 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-malinova started working on this issue
Aug 15th, 2018 2:23am
GetHuman-malinova indicated the issue is not fixed yet.
Aug 16th, 2018 3:43am