Hello, my name is Ivana Malinov* and I am interested in accomodation in New York. But I...

GetHuman-malinova's customer service issue with AirBnB from August 2018

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The issue in GetHuman-malinova's own words
Hello, my name is Ivana Malinov* and I am interested in accomodation in New York. But I am not sure if I could book it , because informations about this accomodation says that there is : $*** REFUNDABLE KEY DEPOSIT IS REQUIRED UPON ARRIVAL. So if I understood it correct, the owner wants from us *** dolars in cash in the beginning of our trip. I am little bit worried if I can trust to this person, because that price *** dolars is not officialy counted in our total price. Who can guarantee to me that if I will get that money back(*** dolars), in the end of our trip ? What in case that owner wants to cheat us and we will never see our money again?*Thank you in advance for you answer,*Ivana Malinov*.
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Customer service issue
Reported by GetHuman-malinova
Aug 15th, 2018 - a yr ago
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-malinova started working on this issue
Aug 15th, 2018 2:23am
GetHuman-malinova indicated the issue is not fixed yet.
Aug 16th, 2018 3:43am