I made a reservation of an amazing shared house and it is really important for me to st...

GetHuman981832's customer service issue with AirBnB from August 2018

Help with my AirBnB issue
The issue in GetHuman981832's own words
I made a reservation of an amazing shared house and it is really important for me to stay there. The host however didn't respond and my reservation was changed to "expired" even though I still wanted to wait. I messaged the host again and I'm still waiting for their response. What I would like to ask from Airbnb is to give me any other mean of communication with the host so I can get in touch with them and also, more importantly, to change the status of my reservation so that it is not expired. Alternatively I would like to ask for the address of the house I booked (Gaia surf house, Villa Nova de Gaia, Portugal) so that I can get there and try to contact the host though other guests staying there.
GetHuman981832 did not yet indicate what AirBnB should do to make this right.
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How GetHuman981832 fixed the problem
I waited for the host to contact me
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AirBnB

Customer service issue
Reported by GetHuman981832
Aug 12th, 2018 - 7 mons ago
I have an issue with AirBnB too
Fixed
Seen by 2 customers so far
Similar issue to 3036 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman981832 started working on this issue
Aug 12th, 2018 10:23am
GetHuman981832 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 11:42am
GetHuman981832 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 11:42am