Hi there, I recently booked a trip on behalf of people. I contacted the host before she...

GetHuman-laurafma's customer service issue with AirBnB from August 2018

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The issue in GetHuman-laurafma's own words
Hi there, I recently booked a trip on behalf of people. I contacted the host before she accepted to say it was for a third party and she agreed. When the third party went to go to the airbnb they weren't allowed as it was against policy which I fully understand but the original agreement with the host before accepting the money was that the booking was on behalf of other people so to me the contract was made based on those facts. The family were unable to stay there and did not receive a full refund. Please refund the full amount as this was not their fault or have someone call me please to discuss, ** *** *** ****. They were left in one of the most expensive cities with no accommodation.
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Customer service issue
Reported by GetHuman-laurafma
Aug 10th, 2018 - 7 mons ago
I have an issue with AirBnB too
Seen by 5 customers so far
Similar issue to 2989 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-laurafma started working on this issue
Aug 10th, 2018 3:42pm
GetHuman-laurafma indicated the issue is not fixed yet.
Aug 10th, 2018 5:19pm