In February ****, we booked * nights accommodation in Paris For mid June ****. The fir...

GetHuman-krc_cmm's customer service issue with AirBnB from August 2018

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The issue in GetHuman-krc_cmm's own words
In February ****, we booked * nights accommodation in Paris For mid June ****. The first payment was of roughly $*** was debited immediately from our credit card account. The second payment of roughly $*** was debited in early June. Then * days out from travelling, the Host cancelled her AirBnB account which immediately cancelled our booking, with no reason. We received a refund for the June payment but have never received a refund for the February payment and AirBnB ignore my messages. I have sent them copies of my bank statement as evidence & they last said my issue had been escalated & someone would contact me. That was a month ago.
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AirBnB

Customer service issue
Reported by GetHuman-krc_cmm
Aug 9th, 2018 - 8 mons ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Timeline
GetHuman-krc_cmm started working on this issue
Aug 9th, 2018 10:37pm