I tried to make a booking on the **th July **** in a 'Charming Old ****'s Cottage' run...

GetHuman970020's customer service issue with AirBnB from August 2018

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The issue in GetHuman970020's own words
I tried to make a booking on the **th July **** in a 'Charming Old ****'s Cottage' run by 'Carol' in Gunning NSW. I received no reply and therefore thought that Airbnb did not receive this booking. I did therefore not stay at the above location however I was charged for this night's accommodation on the **th July ****. I have just rung Airbnb and was told by the man who answered my call that because I could not give him the right email address (Currently I have two which I gave him) and although he could see the booking he could not help me and disconnected the call. I would like this issue resolved please and my $***.** refunded please to my bank account.*I can only think that the email you have is a very old one with bigpond when I was with Telstra.

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Customer service issue
Reported by GetHuman970020
Aug 9th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2943 others
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GetHuman970020 started working on this issue
Aug 9th, 2018 9:39am