I just got to Brentwood Los Angeles and our Airbnb has been more of an annoyance than a...

GetHuman907146's customer service issue with AirBnB from July 2018

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The issue in GetHuman907146's own words
I just got to Brentwood Los Angeles and our Airbnb has been more of an annoyance than anything else. We get inside for the * of us and there are * towels. For the pool and for the shower. The bath mat on the floor was soaking wet before we even got into the apartment. The “floor mattress” that was supposed to be a blow up mattress was just the mattress cover they took off the king bed and even that has blood stains in it. The king bed I’m not sure if it even has a mattress it’s hard as a rock. I think it’s just a box spring. They brought up more towels and half of them are barely large enough to be hand towels. The exterior of the building is great but the interior is horrendous. Nothing at all what we expected. I would like either a refund or a switch to a better place or anything.

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AirBnB

Customer service issue
Reported by GetHuman907146
Jul 23rd, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2536 others
0 customers following this
Items needed
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Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman907146 started working on this issue
Jul 23rd, 2018 4:52am
GetHuman907146 indicated the issue is not fixed yet.
Jul 24th, 2018 5:16pm
GetHuman907146 indicated the issue is not fixed yet.
Jul 25th, 2018 7:55pm
GetHuman907146 indicated the issue is not fixed yet.
Jul 28th, 2018 3:59am
GetHuman907146 indicated the issue is not fixed yet.
Jul 28th, 2018 4:00am

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