Our host forgot we were coming. Customer Service said this was a new unit and we were...

GetHuman-abwhitea's customer service issue with AirBnB from July 2018

Help with my AirBnB issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-abwhitea's own words
Our host forgot we were coming. Customer Service said this was a new unit and we were the first to be staying there. I had to contact them the day of our arrival to get check in info. When we got there the place smelled like moth balls, there was no WiFi or cable and the washer and dryer was still wrapped in plastic and not hooked up. We were informed of the Wi-Fi*cable issue after check in time. This was a deal breaker for us so I contacted the host to cancel our reservation. Customer service told us the manager said we could cancel through airbnb and we would be issued a full refund. ** days later and no refund. I have contacted the host (So Be) repeatedly and have been told a manager will contact us. We have heard from nobody. So Be (the host) owes us $***.**.

GetHuman-abwhitea did not yet indicate what AirBnB should do to make this right.

How GetHuman-abwhitea fixed the problem
After calling AirBnb they issued me a full refund.
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AirBnB

Customer service issue
Reported by GetHuman-abwhitea
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 2193 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-abwhitea started working on this issue
Jul 10th, 2018 3:34pm
GetHuman-abwhitea confirmed the issue is fixed. Hooray!
Jul 11th, 2018 7:36pm