This matter is causing frustration both to the guests and myself and I need to offer the best service possible. Regards

GetHuman-eddiedas's customer service issue with AirBnB from July 2018

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The issue in GetHuman-eddiedas's own words
I am having a problem responding to enquirers.*Problem: when responding to an inquiry and clicking on either ACCEPT or DECLINE, I am taken to another page which says the following "YOU DO NOT HAVE ACCESS TO THIS THREAD"*I have had confirmed reservations that I was not even aware of, which has ended up in utter chaos, all because I am denied access to follow up the inquiry.**I NEED TO BE ABLE TO DO THE FOLLOWING****) Respond by accepting or declining and inquirer.*and be able to communicate with guest re: access details and time of arrival etc. etc.**) Correct the physical address of the property.**) Add a charge for cleanup and **) be able to receive all inquiries * and notifications simultaneously on * both of the following email addresses:******@***.com*and ******@***.com**Please help resolve this issue as a number of guest have already been inconvenienced.**Thanking you

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AirBnB

Customer service issue
Reported by GetHuman-eddiedas
Jul 9th, 2018 - 5 years ago
I have an issue with AirBnB too
Fixed
Seen by 34 customers so far
Similar issue to 2150 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-eddiedas started working on this issue
Jul 9th, 2018 11:35am
GetHuman-eddiedas indicated the issue is not fixed yet.
Jul 9th, 2018 2:02pm
GetHuman-eddiedas confirmed the issue is fixed. Hooray!
Jul 12th, 2018 2:11pm