I called the Airbnb rep and they explained to me differently about the policy. Stating...

GetHuman853058's customer service issue with AirBnB from July 2018

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The issue in GetHuman853058's own words
I called the Airbnb rep and they explained to me differently about the policy. Stating that I have to meet both conditions, which was not explained to me in the initial conversation with a different rep. The whole reason why I booked in the first place was based on the false information (that I recorded) of the first conversation about the cancellation policy.
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AirBnB

Customer service issue
Reported by GetHuman853058
Jul 6th, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 2083 others
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Timeline
GetHuman853058 started working on this issue
Jul 6th, 2018 6:51am