Before I booked a reservation, i called Airbnb about the cancellation policy that state...

GetHuman853058's customer service issue with AirBnB from July 2018

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The issue in GetHuman853058's own words
Before I booked a reservation, i called Airbnb about the cancellation policy that states "Cancel within ** hours of booking and ** days before check-in to get a full refund". The Airbnb rep assured me that i could cancel after ** hours and before ** days in advance and still receive a full refund. I recorded the conversation. its now ** days before the start of the reservation and when I try to cancel it will charge me **%.
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AirBnB

Customer service issue
Reported by GetHuman853058
Jul 6th, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 2082 others
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Timeline
GetHuman853058 started working on this issue
Jul 6th, 2018 6:49am