I have a secutiry dilemma. It concerns a flat in Zurich, in Forchstrasse **. I found th...

GetHuman845687's customer service issue with AirBnB from July 2018

1991 similar
0 following
Help with my AirBnB issue
First: share to improve GetHuman845687's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman845687 to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman845687 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman845687's own words
I have a secutiry dilemma. It concerns a flat in Zurich, in Forchstrasse **. I found this apartment from a rental website and i got in touch with the hostess via personal email. She claims that she is living abroad and as a result she cannot be in the flat in order to show it to me and arrange the contract staff. As a solution, she proposed me to solve it out via airbnb. She claims that the apartment is on airbnb. Although i cannot find it right now(i only know the address and the name of the hostess). She asks for personal details as well as my phone number in order to send me the link of the apartment in the airbnb site. Apart from this , she proposed a way in order to figure out the whole contract staff. So she told me to rent the flat through airbnb app for * months. In this way, i will be able in *-* days to visit the apartment. If i lome it, the person who will show me the apartment ,he will have the contract signed from her. Otherwise, if i dont like it and i dont want it, i will get my money( for the two months rent) back. This whole situation sounds weird to me , and i would like to contact me in order to figure out if the flat is genuine and if this process could be done via airbnb.
GetHuman845687 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman845687 fixed the problem
We are waiting for GetHuman845687 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman845687 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman845687
Jul 3rd, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 1991 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman845687 started working on this issue
Jul 3rd, 2018 5:14pm