I was charged for a place I was interested in staying and once arrived they said it was...

GetHuman-kncook_'s customer service issue with AirBnB from July 2018

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The issue in GetHuman-kncook_'s own words
I was charged for a place I was interested in staying and once arrived they said it wasn’t available and tried getting me to go to another location that I wasn’t interested in and they said they would cancel but they hadn’t received a payment so he wouldn’t charge me and I told him I was charged already and needed the funds back to find another location to stay!!! I have drove over five hours away from home to stay and was refused when I got there I’m very upset and disappointed in this experience
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Customer service issue
Reported by GetHuman-kncook_
Jul 1st, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 6 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-kncook_ started working on this issue
Jul 1st, 2018 5:25pm