The host did not provide a way to lock our room - no security, which was a safety conce...

GetHuman836978's customer service issue with AirBnB from June 2018

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The issue in GetHuman836978's own words
The host did not provide a way to lock our room - no security, which was a safety concern.**The host advertised breakfast included - there were no food*beverages**There was no soap. The toilet paper was almost empty. I found more toilet paper under the sink but no soap. I left my own bar of soap for the host. **We left the room spotless yet the host said it was filthy - completely not true.**The host did not provide any instructions like what to do with bedding or garbage or anything. I stripped the bed and put all the towels in a wicker hamper in the closet. All garbage was left in the only tiny waste paper basket provided in the bathroom. The bathroom and floors were spotless when I left.
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AirBnB

Customer service issue
Reported by GetHuman836978
Jun 30th, 2018 - a yr ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman836978 started working on this issue
Jun 30th, 2018 5:21pm