The host did not provide a way to lock our room - no security, which was a safety conce...
GetHuman836978's customer service issue with AirBnB from June 2018
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The issue in GetHuman836978's own words
The host did not provide a way to lock our room - no security, which was a safety concern.**The host advertised breakfast included - there were no food*beverages**There was no soap. The toilet paper was almost empty. I found more toilet paper under the sink but no soap. I left my own bar of soap for the host. **We left the room spotless yet the host said it was filthy - completely not true.**The host did not provide any instructions like what to do with bedding or garbage or anything. I stripped the bed and put all the towels in a wicker hamper in the closet. All garbage was left in the only tiny waste paper basket provided in the bathroom. The bathroom and floors were spotless when I left.
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