I can not finish my online reservation because I can not understand how to submit my ne...

GetHuman-sparkie_'s customer service issue with AirBnB from June 2018

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The issue in GetHuman-sparkie_'s own words
I can not finish my online reservation because I can not understand how to submit my new photo. *I do not understand how to use the email message that was sent to me *'Tp https:** abnb.me*jFdzqeTY*N to finish providing identification'. Please help as it is very important that I book this reservation. I need to do this over the phone with an actual person. My phone * ***-***-****. *Thank you in advance, Carolyn 'Sparkie' Hill
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AirBnB

Customer service issue
Reported by GetHuman-sparkie_
Jun 30th, 2018 - a yr ago
I have an issue with AirBnB too
Fixed
Seen by 4 customers so far
Similar issue to 1905 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-sparkie_ started working on this issue
Jun 30th, 2018 10:58am
GetHuman-sparkie_ indicated the issue is not fixed yet.
Jun 30th, 2018 11:08am