My host canceled just a few weeks before we were meant to arrive and only because I mes...

GetHuman-osmancar's customer service issue with AirBnB from June 2018

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My host canceled just a few weeks before we were meant to arrive and only because I messaged him to confirm if we were all set. He is a scam artist because he had attempted to get me to pay him directly outside the site and he has canceled on many other guests as well. I'm ***uming he was trying to do the same thing to them and canceled when they refused to pay outside Airbnb. You must remove him from being a host and need to monitor such things closely. It was a one month stay. This is very frustrating and inconvenient, as this was booked months in advance, for relatives coming from overseas. They booked their air tickets and took leave from their jobs. I won't even be able to find them accommodation for a reasonable price, as it's summer and most hotels are booked up or prices have gone up significantly. Now, I have nowhere for them to stay. This has ruined everything! I will never be booking through Airbnb again! This was my first and last time!
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman-osmancar
Jun 25th, 2018 - 2 mons ago
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-osmancar started working on this issue
Jun 25th 6:26pm
GetHuman-osmancar confirmed the issue is fixed. Hooray!
Jun 25th 7:29pm