Re: reservation* HM*NMPTFB*On June *, **** I booked an apt.*at * Greville Rd.Flat...

GetHuman-mdabrows's customer service issue with AirBnB from June 2018

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Re: reservation* HM*NMPTFB*On June *, **** I booked an apt.*at * Greville Rd.Flat ***, London,*NW* *HT, UK and paid *** the fee,*Euros ***, ** y a Visa card. The second half was to be charged on June **th. In the meantime, on Thur, June *th you cancelled the reservation by SMS at *:**pm without giving a reason for cancellation.*yet, the following day you sent me *a message that the rest of the money will be taken our on my card on June **th. I emailed you before without any response on your part and you did not refund the first payment I made.*DO MAKE A REFUND IMMEDIATELY*AND DO NOT TAKE OUT THE MONEY TOMORROW!**I am on a business trip and will be back in Paris (my home) on the **th.*You ruined my trip to London as now *I am not able to find anything for my dates (June**-July *). That location was ideal because it was * minutes walk from the place I needed to go to*everyday. Please, RESPOND IMMEDIATELY.
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AirBnB

Customer service issue
Reported by GetHuman-mdabrows
Jun 11th, 2018 - 9 mons ago
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-mdabrows started working on this issue
Jun 11th, 2018 8:18pm
GetHuman-mdabrows indicated the issue is not fixed yet.
Jun 11th, 2018 9:19pm
GetHuman-mdabrows indicated the issue is not fixed yet.
Jun 12th, 2018 11:42am
GetHuman-mdabrows confirmed the issue is fixed. Hooray!
Jun 14th, 2018 10:32pm