Host has not responded to * emails and * text messages sent June *th and *th inquiring as to concern and confusion over cancellation policy.

GetHuman-bsmithal's customer service issue with AirBnB from June 2018

Help with my AirBnB issue
The issue in GetHuman-bsmithal's own words
Get clarification on their cancellation policy, assumed from the way it was written that given reservation is * months away I would receive **% of the ***.** paid in April. ... We have a reservation HM*Y*PFF** (Kenwood Coach House, Bronzeville (chicago), Illinois for October **-**, ****. **We paid *** the balance due in April. Early June I realized the location will not meet our needs and was going to cancel (not something I have done in the past. We have rented often through Airbnb and have excellent reviews from past hosts. * When I checked the cancellation policy it said I would get back **.** of the $***.** paid on April **. I politely emailed the host, Lori, by email on June * and * and also texted her twice as to clarification of this policy..particularly given we are over * months away from our arrival date.* **My concern is I have not heard back from her at all. I did not cancel as I was concerned as to how the policy is written, very confusing. I thought the refund would at least be **% of the ***.** paid on April **th.* I would appreciate your assistance as I do not understand why she has not responded. This lack of response concerns me. I thank you in advance for responding to this issue.
I am very disappointed that the Host has not responded to * polite inquiries for clarification on cancellation policy. I have always been a renter in great standing with Airbnb and find it alarming that a Host would not get back to their potential renter. I feel this is ethically wrong not to get a response.
Responding to my inquiry on clarification of cancellation policy. I am leery of continuing with this rental at all as this makes me wonder if this Host will be available should we need her. I feel the cancellation policy is most unclear and confusing and am upset to think we would only get **.** back if cancelled now from the ***.** paid in April.
For many years. Hosts in the past have said my husband and I were (and are) responsible and excellent renters. We treat their home like it was our own.
As mentioned above, I have emailed twice and texted twice to the Host with absolutely no response..
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AirBnB

Clarification and resolution of cancellation policy
Customer service issue
Reported by GetHuman-bsmithal
Jun 11th, 2018 - 9 mons ago
I have an issue with AirBnB too
Fixed
Seen by 11 customers so far
Similar issue to 319 others
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Timeline
GetHuman-bsmithal started working on this issue
Jun 11th, 2018 1:20pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 11th, 2018 2:51pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 11th, 2018 10:06pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 12th, 2018 11:16am
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Jun 14th, 2018 3:49pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 14th, 2018 5:47pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 14th, 2018 10:44pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 14th, 2018 10:53pm
GetHuman-bsmithal indicated the issue is not fixed yet.
Jun 14th, 2018 10:55pm