Host has not responded to * emails and * text messages sent June *th and *th inquiring as to concern and confusion over cancellation policy.
GetHuman-bsmithal's customer service issue with AirBnB from June 2018
Help with my AirBnB issue
The issue in GetHuman-bsmithal's own words
Get clarification on their cancellation policy, assumed from the way it was written that given reservation is * months away I would receive **% of the ***.** paid in April. ... We have a reservation HM*Y*PFF** (Kenwood Coach House, Bronzeville (chicago), Illinois for October **-**, ****. **We paid *** the balance due in April. Early June I realized the location will not meet our needs and was going to cancel (not something I have done in the past. We have rented often through Airbnb and have excellent reviews from past hosts. * When I checked the cancellation policy it said I would get back **.** of the $***.** paid on April **. I politely emailed the host, Lori, by email on June * and * and also texted her twice as to clarification of this policy..particularly given we are over * months away from our arrival date.* **My concern is I have not heard back from her at all. I did not cancel as I was concerned as to how the policy is written, very confusing. I thought the refund would at least be **% of the ***.** paid on April **th.* I would appreciate your assistance as I do not understand why she has not responded. This lack of response concerns me. I thank you in advance for responding to this issue.
I am very disappointed that the Host has not responded to * polite inquiries for clarification on cancellation policy. I have always been a renter in great standing with Airbnb and find it alarming that a Host would not get back to their potential renter. I feel this is ethically wrong not to get a response.
Responding to my inquiry on clarification of cancellation policy. I am leery of continuing with this rental at all as this makes me wonder if this Host will be available should we need her. I feel the cancellation policy is most unclear and confusing and am upset to think we would only get **.** back if cancelled now from the ***.** paid in April.
For many years. Hosts in the past have said my husband and I were (and are) responsible and excellent renters. We treat their home like it was our own.
As mentioned above, I have emailed twice and texted twice to the Host with absolutely no response..
I have an issue with AirBnB too
How GetHuman-bsmithal fixed the problem
We are waiting for GetHuman-bsmithal to fix the problem and share the solution with the rest of us customers.
Please help with my AirBnB issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.