The Airbnb host accepted the reservation and charged us but did not provide instruction...

GetHuman768187's customer service issue with AirBnB from June 2018

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman768187's own words
The Airbnb host accepted the reservation and charged us but did not provide instructions for arrival and did not respond to messages or answer the phone. We are stranded in an unfamiliar town in Kansas at night and the host has stolen the money from us as we were not rewarded a refund. We are requesting a refund and for the scammer to be removed from the site.
GetHuman768187 did not yet indicate what AirBnB should do to make this right.
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What Do I Do If I'm Missing My Host Payout on Airbnb?How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
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AirBnB

Customer service issue
Reported by GetHuman768187
Jun 10th, 2018 - a yr ago
I have an issue with AirBnB too
Not resolved
Seen by 13 customers so far
Similar issue to 324 others
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Timeline
GetHuman768187 started working on this issue
Jun 10th, 2018 3:26am