Kristen who who arrived on June *th leaving June *th was shooting up drugs inside the p...

GetHuman754191's customer service issue with AirBnB from June 2018

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The issue in GetHuman754191's own words
Kristen who who arrived on June *th leaving June *th was shooting up drugs inside the premises and pooped and urinated all over the sheets and mattress. The towels were filled with **** and blood and i told them to throw them out on the way out because they are unsanitary. the large sheets were burned through. the big comforter smells of urine and needs to be washed in a very large washer and dryer at a laundry facility. when i went in at * oclock to clean the premises. they said that they checked out at ** however they were still there. I said i needed them out so i can clean the room and when i went in to pick up the sheets and comforter i found ** used syringes. The guy pushed me out and covered everything up. I told the individual that She was going to have to pay for all the damages and she threw $** at me and told me that i need to keep my mouth shut up and not involve airbnb. she threatened me. i was scared and left. she knocked on the door as they were leaving i was hoping she gives me the key to the room and garage remote but she picked up the money from off my table and made me sign that i received $**. the unit is in terrible condition there is no way that we can clean everything before our next guests arrive. and these individuals must be held accountable for the losses. and they should also not be allowed to rent with airbnb ever again. I want these individuals to be liable for the loss of the next guest who is booked with us, also $** might cover only the cleaning expenses of the mattress. however the two towels are priced at $** each and there were two of the so $**, plus washing the large comforter $**, plus a new sheet set since this one was burned through $** so all together $** plus the loss of the guest $** for * night $***

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Customer service issue
Reported by GetHuman754191
Jun 5th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 613 others
0 customers following this


GetHuman754191 started working on this issue
Jun 5th, 2018 10:56pm

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