I want to cancel but am ** mins over the refundable of service fee *Please help

GetHuman385006's customer service issue with AirBnB from June 2018

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Help with my AirBnB issue
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman385006's next move: have a AirBnB rep call.
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The issue and preferred resolution, in GetHuman385006's own words:
The problem I ran into: I want to cancel but am ** mins over the refundable of service fee *Please help
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman385006
Jun 5th, 2018 - 17d ago
I have an issue with AirBnB too
Not resolved
Seen by 4 customers so far
Similar issue to 650 others
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Timeline
GetHuman385006 started working on this issue
Jun 5th 5:56pm