My account was debited for a booking request which was subsequently refused by the host...

GetHuman-shashipi's customer service issue with AirBnB from May 2018

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The issue in GetHuman-shashipi's own words
My account was debited for a booking request which was subsequently refused by the host. Airbnb issued a email ***********************************From: Airbnb *mailto:*****@***.com**Sent: ** May **** **:***To: *****@***.com*Subject: Airbnb Payment Update*Hi Shashikant,**A refund of ******.** has been issued to your payment method for reservation HMMKPCK*EB at*Central cozy flat in Marylebone (you originally paid ******.**). While this refund is immediate on our*part, it can take up to ** business days for the funds to reach your account.*Thanks,*The Airbnb Team*********************************************************The amount has not yet been credited.*I want to know whether this is a genuine email from airbnb*Regards*Shashikant Pitre
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AirBnB

Customer service issue
Reported by GetHuman-shashipi
May 31st, 2018 - 2y ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Timeline
GetHuman-shashipi started working on this issue
May 31st, 2018 10:27am