Urgent

GetHuman-beneadi's customer service issue with AirBnB from May 2018

Help with my AirBnB issue
The issue in GetHuman-beneadi's own words
Hello,**Thank you for the quick refund (HMHSQYQTHX at Shades of Blue in Historic Lisbon).**However, the host has informed me that she has to cancel my reservation only with a few days before my arrival.*I've booked the place with plenty of time before, in order to make sure that I'll find a good value for money accomodation.**At this moment my options are few and they are more expensive or less appealing than my former reservation.**Please let me know what is your customer policy for this unfortunate scenario.**Thank you,*Diana Carla Benea
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AirBnB

Customer service issue
Reported by GetHuman-beneadi
May 24th, 2018 - 6 mons ago
I have an issue with AirBnB too
Fixed
Seen by 12 customers so far
Similar issue to 449 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-beneadi started working on this issue
May 24th 3:59pm
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 6:14am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 6:18am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 6:19am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 6:19am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 6:20am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 9:11am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 9:13am
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 2:32pm
GetHuman-beneadi indicated the issue is not fixed yet.
May 25th 8:06pm