Misleading Listing

GetHuman358045's customer service issue with AirBnB from May 2018

Help with my AirBnB issue
The issue in GetHuman358045's own words
The listing communicated that only the resident and her pets were in the home. After booking I was informed that there would be other guests in the house as well during my stay. I specifically only stay in places where it is just the family in the home who I have the opportunity to learn about a little prior to booking. I would like to cancel my booking for a full refund -without losing my service fee.
GetHuman358045 did not yet indicate what AirBnB should do to make this right.
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How GetHuman358045 fixed the problem
There must be some mistake. This issue is not fixed.
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Customer service issue
Reported by GetHuman358045
May 24th, 2018 - 8 mons ago
I have an issue with AirBnB too
GetHuman358045 shared how to fix
Seen by 4 customers so far
Similar issue to 392 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman358045 started working on this issue
May 24th, 2018 11:01am
GetHuman358045 confirmed the issue is fixed. Hooray!
May 24th, 2018 12:41pm