I have already make payment for my booking on ****-****, two nights stay at one of the...

GetHuman-pongsk's customer service issue with AirBnB from May 2018

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The issue in GetHuman-pongsk's own words
I have already make payment for my booking on ****-****, two nights stay at one of the homestay in Japan (booking no:HM**ENY*W*) and the payment is made on last month and everything is good and payment also done. But why today I received an email saying that my booking was cancel without notify me earlier and say will refund me **% of the payment I had been made as compensation. In this case, I need a good reason from you guys why cancel my booking when I had already made payment and the time I book the room also available. Now so short of time we need to find another alternative stay is not an easy matter and all the price for other places will be pricey when the date is getting closer.
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AirBnB

Customer service issue
Reported by GetHuman-pongsk
May 17th, 2018 - 10 mons ago
I have an issue with AirBnB too
Fixed
Seen by 7 customers so far
Similar issue to 99 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-pongsk started working on this issue
May 17th, 2018 2:58pm
GetHuman-pongsk indicated the issue is not fixed yet.
May 17th, 2018 4:02pm
GetHuman-pongsk indicated the issue is not fixed yet.
May 17th, 2018 4:03pm
GetHuman-pongsk indicated the issue is not fixed yet.
May 17th, 2018 4:05pm
GetHuman-pongsk indicated the issue is not fixed yet.
May 18th, 2018 3:24am