Hello, *I had a direct booking I had to cancel, because I already had another family as...

GetHuman680857's customer service issue with AirBnB from May 2018

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Hello, *I had a direct booking I had to cancel, because I already had another family asking me for booking the accommodation. I was shocked when I saw that a few minutes later somebody else booked accommodation. I never said that I wanna have this option with the direct booking, I ALWAYS wanna decide by myself which booking I wanna accept and which one not. I cancelled the direct booking so the first family could book (were the same dates), but now in my calendar the dates are blocked. That annoys me a lot. Especially I never decided to have the direct booking option. Please help.
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Customer service issue
Reported by GetHuman680857
May 13th, 2018 - 10 mons ago
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman680857 started working on this issue
May 13th, 2018 8:26pm
GetHuman680857 confirmed the issue is fixed. Hooray!
May 15th, 2018 5:01am