A customer made a reservation under the assumption that my unit has air conditioning, w...

GetHuman-engelste's Cancel or Change Booking issue with AirBnB from April 2018

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The issue in GetHuman-engelste's own words
A customer made a reservation under the assumption that my unit has air conditioning, which is not the case. How can she cancel without paying any fees. I don’t want to cancel and have any penalties either
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AirBnB

Cancel or Change Booking issue
Reported by GetHuman-engelste
Apr 27th, 2018 - 7 mons ago
I have an issue with AirBnB too
Fixed
Seen by 7 customers so far
Similar issue to 4787 others
0 customers following this
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-engelste started working on this issue
Apr 27th 8:09pm
GetHuman-engelste indicated the issue is not fixed yet.
Apr 27th 9:45pm
GetHuman-engelste indicated the issue is not fixed yet.
Apr 28th 3:28am
GetHuman-engelste confirmed the issue is fixed. Hooray!
Apr 28th 9:13pm