We made a reservation for July **-** at an air bnb location in Iceland. The host messa...

GetHuman-kerrylyn's Cancel or Change Booking issue with AirBnB from April 2018

Help with my AirBnB issue
We made a reservation for July **-** at an air bnb location in Iceland. The host messaged that she is sorry, but those days were supposed to be blocked and asked me to cancel. I realized that if I cancel, I will lose my air bnb service fee and not receive a full refund. The host is worried that if she cancels for me, she will not be able to obtain the status of "superhost". I would like to be given a full refund without any negative consequences for the host. I have booked another airbnb for this time that I would like to keep, could not wait because we need a place and didn't want to risk waiting too long and losing the other.
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Cancel or Change Booking issue
Reported by GetHuman-kerrylyn
Apr 27th, 2018 - 3 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 5 customers so far
Similar issue to 2344 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-kerrylyn started working on this issue
Apr 27th 6:08pm
GetHuman-kerrylyn indicated the issue is not fixed yet.
Apr 27th 7:20pm