Airbnb support messaging was not responsive - resolve my recent cancelled reservation...

GetHuman617556's customer service issue with AirBnB from April 2018

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Help with my AirBnB issue
Before contacting them, items GetHuman617556 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman617556's next move: have a AirBnB rep call.
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman617556's own words:
resolve my recent cancelled reservation ... Airbnb support messaging was not responsive
I do not understand the status of my reservation
a refund of both the hotel which we reserved and the Airbnb reservation.
Help with my AirBnB issue
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AirBnB

Customer service issue
Reported by GetHuman617556
Apr 21st, 2018 - 3 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 5 customers so far
Similar issue to 2468 others
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Timeline
GetHuman617556 started working on this issue
Apr 21st 5:27pm