I planned a trip to Austin, TX on the account of mine, Kendra VandenHeuvel. I had to sc...

GetHuman742838's customer service issue with AirBnB from June 2018

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Help with my AirBnB issue
Before contacting them, items GetHuman742838 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman742838's next move: have a AirBnB rep call.
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The issue and preferred resolution, in GetHuman742838's own words:
I planned a trip to Austin, TX on the account of mine, Kendra VandenHeuvel. I had to scan my id and I’m not yet ** but the person I’m traveling with is and I will be the day after we leave this Airbnb. So I put my birthday in as **** on the app because otherwise it wouldn’t let me purchase any places. Now that it knows my birthday is in ****, It Locked my account. I was wondering if I could get back into it or if I should make an account for the person I’m traveling with and use his informtation ? And if I have to go about that way, how will I get my money back for my previous purchase ?
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman742838
Jun 2nd, 2018 - 16d ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Timeline
GetHuman742838 started working on this issue
Jun 2nd 5:19pm