We have existing bookings and our guests can no longer access their bookings - We can n...

GetHuman-jofernan's customer service issue with AirBnB from April 2018

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The issue in GetHuman-jofernan's own words
We can not access our listing since it has been paused by airbnb for having a poor rating ... We have existing bookings and our guests can no longer access their bookings
We have existing bookings and our guests can no longer access their bookings
How can we access our listing when it has been paused?
I have an issue with AirBnB too
How GetHuman-jofernan fixed the problem
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AirBnB

We have existing bookings and our guests can no longer access their bookings
Customer service issue
Reported by GetHuman-jofernan
Apr 16th, 2018 - 6 mons ago
I have an issue with AirBnB too
Fixed
Seen by 3 customers so far
Similar issue to 4296 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-jofernan started working on this issue
Apr 16th 6:52pm
GetHuman-jofernan reviewed the items needed
Apr 16th 6:55pm
GetHuman-jofernan confirmed the issue is fixed. Hooray!
Apr 17th 7:58pm