I requested to book and the request was accepted and then it said "instant book" so I d...

GetHuman570354's customer service issue with AirBnB from April 2018

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The issue in GetHuman570354's own words
Book a reservation ... I requested to book and the request was accepted and then it said "instant book" so I did that and entered my payment method and nothing is happening
Sylvester told me to instant book which I did and nothing showed up no specifics no contact information no address nothing. Sylvester just keeps messaging me asking me for my phone number and I have explained it to him over ** times that Airbnb will not allow people to see each other's contact information until the booking is complete. He is a host so how does he not know the rules of Airbnb and I need to know what is going on because he message me again this morning and said that they were home and he wanted to talk to me over the phone. So again I explained to him about the policy
A good resolution for me would be to find out why this hose does not know what he is doing and he is playing games with me most definitely because I have explained to him ** times now that he does not get contact information example phone number or email address excetera until the booking is complete which we did instant book after we were pressed into book and he approved then we instant booked and put our credit card information and which was approved and now it just says pending and all this guy will do is message me and ask my phone number he wants to talk to me over the phone and I've told him numerous times that he can't until he approves the booking for some reason
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I was using Airbnb the app for an Android which I have use numerous times time and time again and this is the craziest problem I've encountered because I paid and now my money I don't know where it is because this guy is ******** around with it an...
Customer service issue
Reported by GetHuman570354
Apr 4th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 5313 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman570354 started working on this issue
Apr 4th, 2018 9:16pm
GetHuman570354 reviewed the items needed
Apr 4th, 2018 9:18pm