Photo id - Book the reaervation - I can’t do it from my phone and never had to do this...

GetHuman612079's customer service issue with AirBnB from April 2018

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The issue and preferred resolution, in GetHuman612079's own words:
Book the reaervation ... Photo id
I can’t do it from my phone and never had to do this before!
Allow me to skip and book the reservation without providing a copy of my drivers license. I booked before and did not have to do this.
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AirBnB

Customer service issue
Reported by GetHuman612079
Apr 19th, 2018 - 3 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 2394 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman612079 started working on this issue
Apr 19th 5:56pm