hello i just received an email from you guys that our flight schedule was cancelled and...

GetHuman-jiemoney's Change Booking issue with AirAsia from May 2019

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The issue in GetHuman-jiemoney's own words
hello i just received an email from you guys that our flight schedule was cancelled and they give us a new flight schedule which we cant take it because we have kids and the lay over is too long for the kids. we dont mind if it just me and my husband. i hope u can help us to find another schedule that is convenience for kids. thank you and have a nice day. below will be our flight details: * Z* *****Depart * Keberangkatan*Kuala Lumpur (KUL)****:***Tue ** Oct *****Arrive * Kembali*Cebu (CEB)****:***Wed ** Oct **** * * Flight reschedule notice**Booking number: NIVFYR***Dear Guest,***We wish to inform you that your AirAsia flight Z*-**** scheduled to depart from Kuala Lumpur (KUL) to Cebu (CEB) on October **, **** has now been cancelled due to Network Realignment.***New Fly-Thru Flight Details**Flight number: Z*-*****Departure date: October *, ******Depart from DPS: **:** PM (****H), local time**Arrive in MNL:*:** AM (****H)**, local time***Flight number: Z*-*****Departure date: October **, ******Depart from MNL: *:** AM (****H), local time**Arrive in CEB: **:** AM (****H), local time
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AirAsia

Change Booking issue
Reported by GetHuman-jiemoney
May 10th, 2019 - a mon ago
I have an issue with AirAsia too
Fixed
Seen by 5 customers so far
Similar issue to 1666 others
0 customers following this
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Timeline
GetHuman-jiemoney started working on this issue
May 10th 7:43am
GetHuman-jiemoney indicated the issue is not fixed yet.
May 13th 1:54pm
GetHuman-jiemoney indicated the issue is not fixed yet.
May 14th 2:47am
GetHuman-jiemoney confirmed the issue is fixed. Hooray!
May 15th 8:02am