Hi *I have booked a ticket from manila to taipei (in the early morning of tuesday ( Jan...

GetHuman-brattyro's customer service issue with AirAsia from January 2019

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The issue in GetHuman-brattyro's own words
Hi *I have booked a ticket from manila to taipei (in the early morning of tuesday ( January **,****) ( round trip) the travel date is from May*-*,****. The email from AirAsia stated that I need to pay before **:**PM*I have paid through Cebuana at **:**AM.**but I haven't received my booking itinerary until now. I sent a message through facebook messenger and the answer given to me was that my booking was cancelled.**How come it was cancelled when it was clearly stated that I already paid?*what will happen to my payment?
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AirAsia

Customer service issue
Reported by GetHuman-brattyro
Jan 15th, 2019 - a mon ago
I have an issue with AirAsia too
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Seen by 8 customers so far
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GetHuman-brattyro started working on this issue
Jan 15th 3:25pm