hye Airasia. I have an issue failed to log in to my old account Airasia. When i try to...

GetHuman-nazlinaa's customer service issue with AirAsia from December 2018

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The issue in GetHuman-nazlinaa's own words
hye Airasia. I have an issue failed to log in to my old account Airasia. When i try to log in they said i cannot log in because this email not exist. how cannot exist when a years i using my email to make an any booking. When i try to make an a new account using my old account and success but im still confuse a many years i using my old email and of course i have to many point that i have collect. Please Air Asia i need your cooperation to get back my old account or get back my point. Tq
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Customer service issue
Reported by GetHuman-nazlinaa
Dec 24th, 2018 - a yr ago
I have an issue with AirAsia too
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Seen by 5 customers so far
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
GetHuman-nazlinaa started working on this issue
Dec 24th, 2018 7:01am