Before contacting them, items GetHuman1658388 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1658388's own words
I am trying to change my flight. I was told we could change our flight and only pay the difference of the flight cost. When I went on line it was going to charge me an extra *** rm for the change. WHY? I have already spent * hours on the website due to issues navigating on the site...wouldn't load, etc. This extra charge is the final straw. I am very upset with your website and service at this point. Can I get a full refund on this booking? My customer number is *************** the booking number is UV**PN.
GetHuman1658388 did not yet indicate what AirAsia should do to make this right.
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