I am trying to change my flight. I was told we could change our flight and only pay the...

GetHuman1658388's customer service issue with AirAsia from November 2018

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The issue in GetHuman1658388's own words
I am trying to change my flight. I was told we could change our flight and only pay the difference of the flight cost. When I went on line it was going to charge me an extra *** rm for the change. WHY? I have already spent * hours on the website due to issues navigating on the site...wouldn't load, etc. This extra charge is the final straw. I am very upset with your website and service at this point. Can I get a full refund on this booking? My customer number is *************** the booking number is UV**PN.
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AirAsia

Customer service issue
Reported by GetHuman1658388
Nov 30th, 2018 - 6 mons ago
I have an issue with AirAsia too
Not resolved
Seen by 5 customers so far
Similar issue to 343 others
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Timeline
GetHuman1658388 started working on this issue
Nov 30th, 2018 4:04am