Hi lovely team,*Our flight was cancelled by air Asia and we want the full refund which...

GetHuman-alinako's customer service issue with AirAsia from November 2018

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The issue in GetHuman-alinako's own words
Hi lovely team,*Our flight was cancelled by air Asia and we want the full refund which was one of three options air Asia told us. So I filled out the eform for the refund and I am still waiting for an answer. Today I received an email that my friend and I are book on the rescheduled flight we do not want to take. I texted them that we do not want this flight only our money back. I do not know what to do right now because when I tried to contact air Asia it was not possible to talk to them and I have not received an answer to the email and the eform.
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Customer service issue
Reported by GetHuman-alinako
Nov 24th, 2018 - 3 mons ago
I have an issue with AirAsia too
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Seen by 3 customers so far
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GetHuman-alinako started working on this issue
Nov 24th, 2018 11:27am