AirAsia Customer Service

Contact AirAsia & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about AirAsia. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting AirAsia, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

AirAsia: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for AirAsia.
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Click below to show 1 more questions, answers, and complete guides to common AirAsia customer support problems.

Contacting AirAsia customer support

Below you can compare and contrast the 2 ways to contact AirAsia by looking at which ones are the fastest and which ones other customers recommend the most for solving AirAsia customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AirAsia across the following channels: Web, Facebook.

Phone number / contactWaitVotes
Online Help at support.airasia.com
Customer Support
< 11 hrs191
facebook.com/messages/t/airasiasuperapp
Customer Service
7 mins95

Recent reasons customers contacted AirAsia:

Dear Sir* Madam,*I have the honour to state that I checked in to board flight no. I...
I book a month ago I just want to change a passengers name is there anyway to do it?
I purchased **kg checkin baggage. With *pieces baggage, how much per piece max weight...
I want to transfer the check in baggage from one passenger to another in the same booking .
promo code for RM*** flysiswa sent to my email can't be used to book flight on next yea...
hello***l reserve and pay places on plance langkawi kuala lumpur with an email and air...
hello*i cant connect to my air asia count because i have * emails
I have been deducted double payment
I can't claim the E-Voucher for FlySiswa. Please help me. I really need it now. I hope...
Olvide mi tableta . Quinonez Tovar Silvia Flight FD **** Date ** November **. Seat **A...

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Does GetHuman work with AirAsia?

GetHuman does not work with AirAsia's customer support operations, directly or in any other way. GetHuman has no partnership or relation to AirAsia at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check AirAsia's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting AirAsia at a Glance

AirAsia has no phone number
AirAsia has no chat option
AirAsia has no customer email
AirAsia has 1 help forumBEST
AirAsia has no twitter handle
AirAsia has 1 facebook page
Contact information overview

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