I checked in for a package in Taipei (hotel and flights are booked together in one sing...

GetHuman-ken_prou's customer service issue with AirAsia from May 2018

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The issue in GetHuman-ken_prou's own words
I checked in for a package in Taipei (hotel and flights are booked together in one single booking) in Kuching on ** Aril. Despite me telling the check in clerk the luggage allowance is ** kg free, my wife and I were made to repack our bags reducing the weight to ** kg. We were then charged MYR *** x * (- MYR ***) for two of us to have ** kg each for KCH to KUL, then again for KUL-Taipei. We return tomorrow ** Mau from Taipei to KUL and are reluctant to pre-book our luggage as we will be told that we are ADDING ** kg to our extra supposedly FREE ** kg. Previous email about being charged TWICE for using a Visa card for a dingle trip has remained unanswered.
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AirAsia

Customer service issue
Reported by GetHuman-ken_prou
May 9th, 2018 - a yr ago
I have an issue with AirAsia too
Fixed
Seen by 8 customers so far
Similar issue to 556 others
0 customers following this
Items needed
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Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-ken_prou started working on this issue
May 9th, 2018 3:30am
GetHuman-ken_prou indicated the issue is not fixed yet.
May 10th, 2018 12:18am
GetHuman-ken_prou indicated the issue is not fixed yet.
May 10th, 2018 3:40pm
GetHuman-ken_prou indicated the issue is not fixed yet.
May 10th, 2018 3:41pm
GetHuman-ken_prou indicated the issue is not fixed yet.
May 12th, 2018 9:38am
GetHuman-ken_prou indicated the issue is not fixed yet.
May 12th, 2018 9:58am
GetHuman-ken_prou indicated the issue is not fixed yet.
May 28th, 2018 5:19am
GetHuman-ken_prou indicated the issue is not fixed yet.
May 30th, 2018 8:59pm