The flight for my Mom was confirmed for **:** today*I logged in yesterday and confirmed...

GetHuman5027481's customer service issue with Air Transat from July 2020

Help with my Air Transat issue
First: share to improve GetHuman5027481's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5027481 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman5027481's own words
The flight for my Mom was confirmed for **:** today*I logged in yesterday and confirmed. Your system even charged me $**.** for a window seat.*I tried calling you to confirm and was left on hold both times for at lease an hour so I decided to straighten it out at the airport.*I got to the airport today at around *am and was told to go to Air Canada.*After waiting with masks and goggles on...my mother is **! I was told to call Air Canada, they couldn't do anything.*We stayed on hold for over an hour and it was too late to get that flight!*I have used CheapOAir several times in the past but probably won't again*I tried twice in the afternoon to get through to you again and on the second over an hour attempt was told no refunds and they would book her for July **. Completely unacceptable*I am disappointed, disgusted, shocked. Hard to believe that during such hard times you can treat people this way.*The original round trip flight was $***.**

GetHuman5027481 did not yet indicate what Air Transat should do to make this right.

How GetHuman5027481 fixed the problem

We are waiting for GetHuman5027481 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Air Transat's attention and get better help faster. Tap below to get started.
Having Air Transat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Air Transat

Customer service issue
Reported by GetHuman5027481
Jul 3rd, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 39 others
0 customers following this

Timeline

GetHuman5027481 started working on this issue
Jul 3rd 10:47pm
GetHuman5027481 indicated the issue is not fixed yet.
Jul 6th 12:23am
GetHuman5027481 indicated the issue is not fixed yet.
Jul 6th 4:11pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians