Our Confirmation number is MPSULR AND THE RETURN IS FLIGHT *TS*** ON **********....ROSE...

GetHuman-rositasi's customer service issue with Air Transat from September 2018

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The issue in GetHuman-rositasi's own words
Our Confirmation number is MPSULR AND THE RETURN IS FLIGHT *TS*** ON **********....ROSE-LEE HATCHARD AND PEGGY LEE ATWELL!!....................................... WE JUST JUST FLEW INTO PORTO YESTERDAY,********** FROM MONTREAL CANADA AND*WE WERE IN OPTIONS PLUS AND ALTHOUGH WE HAD LEG ROOM ,THE SEATS WERE ONLY LARGE ENOUGH FOR A SMALL CHILD....I TRIED TO PHONE YOUR **** AND IT SAID NO ONE WAS THERE AND HUNG UP!!*MY FRIEND AND I WERE IN SUCH AGONY, THAT WE WOULD LIKE TO KNOW IF WE CAN BE MOVED UP TO CLUB CLASS ON OUR RETURNING TRIP AS WE COULDN'T SLEEP OR EVEN GET COMFORTABLE, AS THERE WAS NO ROOM TO MOVE AT ALL. IT WAS SO TIGHT THAT THE TRAY COULDNT BE USED FOR THE MEAL, AS IT COULDN'T OPEN UP ALL THE WAY..PLEASE HELP AS WE HAD TO SLEEP ALL DAY TODAY, BECAUSE OF THE AGONY THAT WE ENDURED FROM STIFF MUSCLES ETC AND WE ARE ALREADY DREADING OUR RETURN FLIGHT. .... THIS WAS ALSO OUR FIRST FLIGHT WITH AIR TRANSIT AND WITH THIS EXPERIENCE, WE AREN'T SURE THAAT WE COULD ENDURE THIS AGAIN. AT LEAST IN COACH YOU CAN LIFT UP THE ARM RESTS, BUT THIS WAS NOT POSSIBLE, IN THESE SEATS!!*ON TOP OF THIS, WE WERE HELD UP FOR APPROIMATELY ANOTHER HOUR IN LISBON, BEFORE WE WERE TAKEN TO PORTO, THUS ENHANCING THE AGONY!**COULD YOU PLEASE CONTACT US TO SEE IF THIS PROBLEM CAN BE RECTIFIED, BEFORE OUR DEPARTURE DATE. THANK YOU FOR YOUR TIME
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Air Transat

Customer service issue
Reported by GetHuman-rositasi
Sep 19th, 2018 - a mon ago
I have an issue with Air Transat too
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GetHuman-rositasi started working on this issue
Sep 19th 10:31pm