To & Fro tickets to Delhi & back from Bangalore were booked by me online. However inadv...

GetHuman2594606's customer service issue with Air India from March 2019

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The issue in GetHuman2594606's own words
To & Fro tickets to Delhi & back from Bangalore were booked by me online. However inadvertently the return ticket was booked for ********* instead of *********. Immediately I modified the ticket vide web reference no AIBE********, Booking Reference No. Y*PFO and E Ticket No. **********. A difference amount of Rs *****- was collected from me on line. I request you to kindly clarify whether the difference is in * the nature of penalty or is it the fare difference on the day of travel.*My Office (a Central Govt organisation) has disallowed my claim for reimbursement of the differential cost stating that it is a penalty levied. A clarification on what is the differential cost collected may kindly be furnished . *Thanks,*P. Somashekar, **********
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Air India

Customer service issue
Reported by GetHuman2594606
Mar 26th, 2019 - a mon ago
I have an issue with Air India too
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Seen by 2 customers so far
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GetHuman2594606 started working on this issue
Mar 26th 5:32am