Bonjour,*j'ai voyag* le * aout depuis lyon jusqu'* urumqi, avec un vol air france lyon...

GetHuman979193's customer service issue with Air France from August 2018

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Bonjour,*j'ai voyag* le * aout depuis lyon jusqu'* urumqi, avec un vol air france lyon*paris, puis avec astana airlines.*Arriv* * Paris, au moment d'embarquer on me dit que mon bagage n'est pas arriv* * Paris.*Une fois arriv* * urumqi je m'adresse au service bagage de l'a*roport, qui me dit qu'ils vont chercher mon bagae et me l'envoyer sous une semaine * l'a*roport de Tulufan.*Je n'ai pas pu d*clarer le ****** de ma valise en ligne car le site Air france ne reconnait pas mon adresse en Chine.*Je ne sais pas * qui m'adresser, l'a*roport d'urumqi ne m'ayant donn* ni contact ni attestation (ils ont juste pris mon num*ro de teelephone), et air astana *tant hors de cause.*Voici mes r*f*rences de vols:*AF*****KC*****KC*****et la r*f*rence du bagage:*AF*******Merci
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Air France

Customer service issue
Reported by GetHuman979193
Aug 11th, 2018 - 7 mons ago
I have an issue with Air France too
Fixed
Seen by 3 customers so far
Similar issue to 222 others
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Timeline
GetHuman979193 started working on this issue
Aug 11th, 2018 2:49pm
GetHuman979193 indicated the issue is not fixed yet.
Aug 12th, 2018 1:07am